Media Advisory: Pulse Study Sheds Light on IT Service Management Challenges in Healthcare

A TeamDynamix-sponsored HiMSS Media Survey of over 100 IT leaders in healthcare asked about their top IT Service Management challenges:

• 44 percent reported that their top challenge is a lack of resources to manage help desks.
• 34 percent stated that their top challenge is poor internal communications.
• 34 percent stated that their top challenge is viewing resources across tickets and project assignments.
• 27 percent stated that their top challenge is having access to a shared knowledge base for technicians.
• 25 percent stated that too little automation of repetitive tasks was their top challenge.

Find the full report here or attached below.

Find additional background in these two webinars sponsored by TeamDynamix:

• Overcoming the Impact of Rapid Tech Adoption, Healthcare Innovation webinar
• The Help Desk & Beyond: Keys to Creating a Service Obsessed Culture, HealthSystemCIO.com webinar

Sources on this topic:

• Andrew Graf, chief product strategist, TeamDynamix
• Frank Fear, CIO, Covenant HealthCare

About TeamDynamix
TeamDynamix offers Service and Project Management together on a single cloud-based platform. TeamDynamix transforms IT from order taker to strategic innovator. Organizations in government, education and healthcare leverage the solution to improve IT maturity, optimize resources and deliver enhanced end-user service. TeamDynamix offers IT Service Management (ITSM), Project Portfolio Management (PPM) and Enterprise Service Management (ESM) together in one solution. More at TeamDynamix.com, @TDXBuzz, LinkedIn.