TeamDynamix Awarded the 2019 Info-Tech Research Gold Medal for IT Service Management (ITSM)
TeamDynamix Recognized for Overall Platform Performance and Customer Experience
TeamDynamix offers IT Service Management (ITSM) and Project Portfolio Management (PPM) on a single platform. Geared toward education, government, and healthcare, the solution is focused on helping organizations improve IT maturity and deliver an enhanced end-user experience. Bound by the common challenges of rapidly increased tech spend and resource constraints, these sectors benefit from using a platform that is easy to use, own, and operate.
“We are honored to be recognized as a gold medalist in the leader quadrant,” said Andrew Graf, chief product strategist at TeamDynamix. “We are highly focused on delivering a solution that helps our customers manage the influx of technology and increased demands of the end user – this includes heavy focus on self-service and knowledge centered service (KCS).”
Knowledge Centered Service (KCS) and Self-Service Portals help organizations improve end-user satisfaction while also reducing the drain on resources. TeamDynamix scored in the top rankings for these two key areas. “Clients want interaction with a technician when it’s critical, and they want easy answers when it’s not,” added Graf. “From a KCS standpoint, that can be challenging. Every request can be tagged with a knowledgebase article, and it continually feeds that level of self-service.”
“We look at both solution capability and vendor stability, and TeamDynamix scores high in both,” explains David Piazza, President of Software Reviews. “Notable areas in which TeamDynamix scored high include the top ranking for vendor support, a 100 percent NPS for organizations with over 5,000 employees, and an emotional footprint score of 88 percent.”
About Software Reviews
Software Reviews is a division of Info-Tech Research Group Inc., a world class IT research and consulting firm established in 1997. Working in the vendor space for two decades, Software Reviews is a leading source of expertise and insight into the enterprise software landscape and vendor relationships. The organization assists members by providing accurate insight into the experience of purchasing and owning software through the collection of real data from real IT professionals to get an accurate and unbiased understanding of complex software purchasing decisions. http://www.softwarereviews.com
TeamDynamix offers Service and Project Management together on a single cloud-based platform. TeamDynamix transforms IT from order taker to strategic innovator. Organizations in the public sector, education, and healthcare leverage the solution to improve IT maturity, optimize resources, and deliver enhanced end-user service. TeamDynamix offers IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Service Management (ESM) together in one solution. More at TeamDynamix.com, @TDXBuzz, LinkedIn.
Tweet: TeamDynamix awarded Gold Medal for IT Service Management from Info-Tech; top marks for knowledge management and self-service. @TDXBuzz #ITSM #HigherED https://resources.teamdynamix.com/l/141641/2019-02-14/6552pk
Tags: TeamDynamix, TDX, ITSM, PPM, project portfolio management, IT support, higher education, higher ed, education, public sector, government, IT maturity, resource constraints, KCS, info-tech
Summary: Info-Tech Research Group cites customer experience and platform performance as factors in Gold Medal awarded to TeamDynamix for IT Service Management.